{"id":16326,"date":"2021-06-09T07:39:47","date_gmt":"2021-06-09T06:39:47","guid":{"rendered":"https:\/\/papier-sprick.de\/faq\/"},"modified":"2023-08-23T11:19:01","modified_gmt":"2023-08-23T09:19:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/papier-sprick.de\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16326\" class=\"elementor elementor-16326 elementor-2902\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca2c81f e-flex e-con-boxed e-con e-parent\" data-id=\"ca2c81f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-dce-background-color=\"#FFFFFF\" class=\"elementor-element elementor-element-031ba66 e-con-full e-flex e-con e-child\" data-id=\"031ba66\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-351771f elementor-widget elementor-widget-html\" data-id=\"351771f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Start<\/span><\/p><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#0c0c0c\" class=\"elementor-element elementor-element-fd5e4be elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"fd5e4be\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#000000\" class=\"elementor-element elementor-element-b4e16ce elementor-widget elementor-widget-heading\" data-id=\"b4e16ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es et r\u00e9ponses<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#000000\" class=\"elementor-element elementor-element-c6984b9 elementor-widget elementor-widget-toggle\" data-id=\"c6984b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2081\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2081\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"icon icon-001-arrow-point-to-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened icon icon-002-up-arrow\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Que fait l'entreprise Papier Sprick ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2081\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2081\"><div>Nous fabriquons divers produits dans le domaine des emballages de transport et d&#8217;exp\u00e9dition. Depuis le carton ondul\u00e9 en rouleaux jusqu&#8217;au papier de calage et de remplissage, en passant par la protection des bords. Tout-en-un !  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2082\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2082\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"icon icon-001-arrow-point-to-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened icon icon-002-up-arrow\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Je ne sais pas encore quel syst\u00e8me il me faut et je voudrais me faire conseiller ! Quelle est la marche \u00e0 suivre ?  <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2082\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2082\"><div>En g\u00e9n\u00e9ral, nous sommes s\u00fbrs de pouvoir vous proposer le bon produit parmi notre portefeuille de syst\u00e8mes. Il faut bien s\u00fbr dans un premier temps pr\u00e9ciser quelques param\u00e8tres, tels que l&#8217;objet de la demande, le mat\u00e9riel utilis\u00e9 \u00e0 ce jour, les quantit\u00e9s, le mode d&#8217;exp\u00e9dition, etc. N\u2019h\u00e9sitez pas \u00e0 nous contacter \u00e0 ce sujet. Nous vous aiderons volontiers.<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2083\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2083\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"icon icon-001-arrow-point-to-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened icon icon-002-up-arrow\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">O\u00f9 les produits sont-ils fabriqu\u00e9s ? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2083\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2083\"><div>Plus de 350 collaborateurs fabriquent pour vous nos produits \u00e9cologiques \u00e0 partir de papier recycl\u00e9 sur trois sites de production implant\u00e9s \u00e0 Diemelstadt, R\u00f6dental et Henstedt-Ulzburg. Nos excellents syst\u00e8mes de calage et de remplissage sont fabriqu\u00e9s \u00e0 Bielefeld par environ 80 employ\u00e9s dans notre atelier d&#8217;ing\u00e9nierie m\u00e9canique. <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2084\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2084\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"icon icon-001-arrow-point-to-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened icon icon-002-up-arrow\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Le papier que vous utilisez est-il du papier recycl\u00e9 ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2084\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2084\"><p>Oui, c&#8217;est un papier 100% recycl\u00e9, fabriqu\u00e9 \u00e0 partir de vieux papiers et de vieux cartons.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2085\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2085\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"icon icon-001-arrow-point-to-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened icon icon-002-up-arrow\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quelles sont les certifications dont vous disposez ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2085\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2085\"><p>Nos produits sont notamment certifi\u00e9s FSC<sup>\u00ae<\/sup> (FSC<sup>\u00ae<\/sup> C151439) et labellis\u00e9s \u00ab Blauer Engel \u00bb (Ange bleu). Par ailleurs, Papier Sprick est certifi\u00e9e selon la norme ISO-50001 pour une gestion efficace de l&#8217;\u00e9nergie. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2086\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2086\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"icon icon-001-arrow-point-to-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened icon icon-002-up-arrow\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quel est le d\u00e9lai d'intervention en cas de dysfonctionnements ou de pannes des machines \/ syst\u00e8mes ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2086\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2086\"><p>En cas de dysfonctionnements ou de pannes, le d\u00e9lai d&#8217;intervention est compris entre 24 et 48 heures.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2087\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2087\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"icon icon-001-arrow-point-to-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened icon icon-002-up-arrow\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">La livraison est-elle gratuite (franco domicile) ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2087\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2087\"><div>Oui, en Allemagne et dans la plupart des pays de l&#8217;UE limitrophes, nous livrons nos marchandises franco domicile.<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2088\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2088\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"icon icon-001-arrow-point-to-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened icon icon-002-up-arrow\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quel emballage pouvez-vous me recommander pour mes produits ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2088\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2088\"><div>Les exigences en mati\u00e8re d&#8217;emballage sont tr\u00e8s individuelles. Nous pouvons convenir d&#8217;un <a href=\"https:\/\/papier-sprick.de\/unternehmen\/ansprechpartner\/\">rendez-vous<\/a>.  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2089\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2089\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"icon icon-001-arrow-point-to-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened icon icon-002-up-arrow\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Livrez-vous \u00e9galement \u00e0 l'\u00e9tranger ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2089\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2089\"><div>Nous avons mis en place un vaste r\u00e9seau de distribution, qui se concentre actuellement sur l&#8217;Europe. Nous sommes en mesure de livrer rapidement et \u00e0 moindre co\u00fbt \u00e0 partir de diff\u00e9rents entrep\u00f4ts.  <br \/>Nous travaillons avec des partenaires commerciaux pr\u00e9sents localement dans toute l&#8217;Europe, qui prennent en charge le conseil et le suivi. Notre propre service externe est \u00e9galement votre interlocuteur et vous soutient dans le d\u00e9veloppement et la mise en \u0153uvre de produits n\u00e9cessitant une consultation intensive. <br \/>Avez-vous des besoins en dehors de l&#8217;Europe ? N\u2019h\u00e9sitez pas \u00e0 nous contacter. Nous nous en occuperons volontiers.  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Start FAQ Questions fr\u00e9quemment pos\u00e9es et r\u00e9ponses Que fait l&#8217;entreprise Papier Sprick ? Nous fabriquons divers produits dans le domaine des emballages de transport et d&#8217;exp\u00e9dition. Depuis le carton ondul\u00e9 en rouleaux jusqu&#8217;au papier de calage et de remplissage, en passant par la protection des bords. Tout-en-un ! Je ne sais pas encore quel syst\u00e8me [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"simple-restrict-permission":[],"class_list":["post-16326","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/papier-sprick.de\/fr\/wp-json\/wp\/v2\/pages\/16326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/papier-sprick.de\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/papier-sprick.de\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/papier-sprick.de\/fr\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/papier-sprick.de\/fr\/wp-json\/wp\/v2\/comments?post=16326"}],"version-history":[{"count":10,"href":"https:\/\/papier-sprick.de\/fr\/wp-json\/wp\/v2\/pages\/16326\/revisions"}],"predecessor-version":[{"id":27069,"href":"https:\/\/papier-sprick.de\/fr\/wp-json\/wp\/v2\/pages\/16326\/revisions\/27069"}],"wp:attachment":[{"href":"https:\/\/papier-sprick.de\/fr\/wp-json\/wp\/v2\/media?parent=16326"}],"wp:term":[{"taxonomy":"simple-restrict-permission","embeddable":true,"href":"https:\/\/papier-sprick.de\/fr\/wp-json\/wp\/v2\/simple-restrict-permission?post=16326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}